At PROFORM FOOTBALL, we are dedicated to providing you with prompt and reliable delivery services. Our shipping policy details are as follows:

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DOMESTIC UK SHIPPING

We aim to have all orders shipped within 3-5 working days. Please note at times of increased sales time scales can vary. All items delivered to UK are sent via signed for method. 

 

INTERNATIONAL SHIPPING AND FEES

We ship from the UK so if you have placed an order and require international shipping there may be import charges to pay. The country you live in may or may not impose import duty or taxes on items shipped from abroad. This varies by country and is not something we have control over.

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If you have any questions about this, we recommend contacting your local customs office for more information before ordering.

 

LOGISTICS

While we strive for excellence in every aspect of our online store, it's important to acknowledge that certain logistical elements are beyond our direct control. Shipping and delivery times, for instance, are influenced by external factors such as carrier efficiency and customs procedures. While we work diligently to provide accurate estimates, these external variables may impact the final delivery timeline. Additionally, occasional fluctuations in inventory levels or supplier delays may result in temporary unavailability of certain products. Despite these external challenges, we are committed to transparent communication. Our customer support team is readily available to provide timely updates and assistance, ensuring that you are informed and supported throughout the process. At PROFORM FOOTBALL, we appreciate your understanding and patience as we navigate these external logistics, always striving to enhance your overall shopping experience.

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REFUND POLICY

At PROFORM FOOTBALL, we are committed to ensuring your satisfaction with every purchase. If you are not entirely pleased with your order, our refund policy is designed to provide a hassle-free solution.

1. Returns:

   • You have 14 days from the date of receiving your order to initiate a return.

   • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

   • Please contact our customer support team at info@proform-football.com to initiate the return process.

2. Refunds:

   • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

   • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7 business days.

3. Exchanges:

   • If you received a defective or damaged item, we will gladly exchange it for a new one. Please contact our customer support to arrange an exchange.

4. Non-Refundable Items:

   • Certain items, such as personalized or custom products, may not be eligible for refunds. We will clearly indicate such items on the product page.

5. Shipping Costs:

   • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Late or Missing Refunds:

   • If you haven't received a refund after the stipulated timeframe, please check your bank account or contact your credit card company. If the issue persists, contact us for assistance.

7. Contact Information:

   • For any inquiries regarding returns or refunds, please reach out to our customer support team at info@proform-football.com

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